scissors

Service Advisor Career Path

Start Here

Entry Level Positions. No Experience required.

Service Advisor
  • Required Knowledge, Skills & Abilities
  • Exceeds individual sales goals
  • Social intelligence & interpersonal skills
  • Knowledge of the automotive and parts industry or ability to quickly get up to speed
  • Creates promoters (people who will recommend CHT)
  • Ability to ask the right questions to solve problems
  • Attention to detail to ensure accurate documentation and billing
  • Ability to adhere to pricing guidelines
  • Friendly & energetic demeanor
  • Average to above-average keyboarding skills
  • Can be entrusted for timely opening and closing of the store
  • Ability to learn and use shop systems such as Autotextme and DVIs
  • Follows Pinnacle process
  • Build estimates
  • Tireshop user (moderate)
  • Behaviors
  • Multi-tasking skills (handling phones, greeting customers, building estimates)
  • Courteous and cooperative
  • Problem-solving
  • Decision making skills
  • Organization skills
  • Lives Values
  • Metrics
  • Achieve monthly & quarterly sales targets
  • Store NPS >= 80
  • Achieve average ticket goals
  • Gross margin consistent with store GM
  • Pinnacle score >= 80
  • Maintains or exceeds KPI goals
  • 40 hrs Training per year
  • Certifications
  • Pinnacle Performance
  • BG Certification
  • Michelin Learning Institute
  • Pay Range
  • Total Compensation ($50k-75k+]

Grow Here

Careers for pros. Experience required.

Parts & Service Coordinator
  • Required Knowledge, Skills & Abilities
  • Knowledge of the automotive and parts industry
  • Build estimates and order parts in a timely manner
  • Ability to balance quality, production, & efficiency
  • Flexible and adaptable w/ daily challenges
  • Knowledge of ticket dispatch based on skill level of tech
  • Proficient with internet
  • Parts costing and vendor negotiating skillsCan aid in troubleshooting difficult repairs
  • Ability to stand in as an effective store leader when store manager is absent when designated
  • Ability to maintain stocking levels and perform inventory
  • Ability to communicate effectively and translate between technicians and service advisors
  • Maximize Autotextme and DVIs
  • Tireshop user (advanced)
  • Behaviors
  • Resourceful
  • Detail oriented
  • See big picture
  • Self motivated
  • Organization skills
  • Social intelligence
  • Team builder
  • Listening and communication skills
  • Speed, accuracy, follow-through
  • Lives Values
  • Metrics
  • Store average of per technician labor hours >= 40
  • Maintain designated parts margins
  • Store NPS >= 80
  • Pinnacle score >= 80
  • Achieve average ticket goals
  • 80% DVI penetration
  • 40 hrs Training per year
  • Certifications
  • Pinnacle Performance
  • Pay Range
  • Total Compensation ($50k-65k+]
Store Manager
  • Required Knowledge, Skills & Abilities
  • Chief Energy Officer- Ability to bring positive energy daily and keep morale high
  • Ability to provide the resources, people, and processes needed to meet profit and service goals for the store
  • Shop workflow mastery
  • Promotes and instills values
  • Build teams and relationships
  • Ability to communicate KPI's effectively and remove barriers to achievement
  • Mentorship and coaching skills
  • Ability to set a viable strategic plan and drive to 90 day rocks
  • Proficient with basic business software (Excel, Word)
  • Ability to step into any position to supplement staff or cover absences
  • Ability to tactfully resolve escalated customer issues to the satisfaction of both the business and customer
  • Recognize and recruit great talent
  • Collaborate effectively with finance and HR staff to maximize store performance
  • Tireshop user (advanced)
  • Behaviors
  • Strong customer service orientation
  • Time management skills
  • Listening and communication skills
  • Organizational skills
  • Leadership
  • Resourceful
  • Detail oriented
  • See big picture
  • Self motivated
  • Team oriented
  • Professional orientation
  • Social intelligence
  • Lives Values
  • Metrics
  • Achieve sales and profit targets
  • Store NPS >= 80
  • Gross margin of 50% (Parts 60%)
  • Pinnacle score >= 80
  • 80% DVI penetration
  • Achieve average ticket goals
  • Meet goals for tires & flushes
  • 40 hrs Training per year
  • Certifications
  • Pinnacle Performance
  • Pay Range
  • Total Compensation ($70k-100k+]