Service Advisor Career Path

Exceeds individual sales goals

Social intelligence & interpersonal skills

Knowledge of the automotive and parts industry or ability to quickly get up to speed

Creates promoters (people who will recommend CHT)

Ability to ask the right questions to solve problems

Attention to detail to ensure accurate documentation and billing

Ability to adhere to pricing guidelines

Friendly & energetic demeanor

Average to above-average keyboarding skills

Can be entrusted for timely opening and closing of the store

Ability to learn and use shop systems such as Autotextme and DVIs

Follows Pinnacle process

Build estimates

Tireshop user (moderate)

Multi-tasking skills (handling phones, greeting customers, building estimates)

Courteous and cooperative

Problem-solving

Decision making skills

Organization skills

Lives Values

Achieve monthly & quarterly sales targets

Store NPS >= 80

Achieve average ticket goals

Gross margin consistent with store GM

Pinnacle score >= 80

Maintains or exceeds KPI goals

40 hrs Training per year

Pinnacle Performance

BG Certification

Michelin Learning Institute

Total Compensation ($50k-75k+]

Knowledge of the automotive and parts industry

Build estimates and order parts in a timely manner

Ability to balance quality, production, & efficiency

Flexible and adaptable w/ daily challenges

Knowledge of ticket dispatch based on skill level of tech

Proficient with internet

Parts costing and vendor negotiating skillsCan aid in troubleshooting difficult repairs

Ability to stand in as an effective store leader when store manager is absent when designated

Ability to maintain stocking levels and perform inventory

Ability to communicate effectively and translate between technicians and service advisors

Maximize Autotextme and DVIs

Tireshop user (advanced)

Resourceful

Detail oriented

See big picture

Self motivated

Organization skills

Social intelligence

Team builder

Listening and communication skills

Speed, accuracy, follow-through

Lives Values

Store average of per technician labor hours >= 40

Maintain designated parts margins

Store NPS >= 80

Pinnacle score >= 80

Achieve average ticket goals

80% DVI penetration

40 hrs Training per year

Pinnacle Performance

Total Compensation ($50k-65k+]

Chief Energy Officer- Ability to bring positive energy daily and keep morale high

Ability to provide the resources, people, and processes needed to meet profit and service goals for the store

Shop workflow mastery

Promotes and instills values

Build teams and relationships

Ability to communicate KPI's effectively and remove barriers to achievement

Mentorship and coaching skills

Ability to set a viable strategic plan and drive to 90 day rocks

Proficient with basic business software (Excel, Word)

Ability to step into any position to supplement staff or cover absences

Ability to tactfully resolve escalated customer issues to the satisfaction of both the business and customer

Recognize and recruit great talent

Collaborate effectively with finance and HR staff to maximize store performance

Tireshop user (advanced)

Strong customer service orientation

Time management skills

Listening and communication skills

Organizational skills

Leadership

Resourceful

Detail oriented

See big picture

Self motivated

Team oriented

Professional orientation

Social intelligence

Lives Values

Achieve sales and profit targets

Store NPS >= 80

Gross margin of 50% (Parts 60%)

Pinnacle score >= 80

80% DVI penetration

Achieve average ticket goals

Meet goals for tires & flushes

40 hrs Training per year

Pinnacle Performance

Total Compensation ($70k-100k+]