New services offer even greater convenience for customers
As an essential business, Chapel Hill Tire was able to keep its doors open at all nine locations throughout the pandemic shutdown. However, safety considerations and new customer needs required significant changes to our business operations. Now, as the world reopens, some of those changes will allow us to add a whole new level of convenience to our comprehensive car care services.
“Free pick up and delivery service is easily the best innovation to come out of this past year,” said Marc Pons, who serves as president of Chapel Hill Tire. “It was born of necessity. We couldn’t have customers waiting in our lobbies. We couldn’t run our free shuttle service. People still needed to get their oil changes, state inspections, scheduled maintenance, new tires, and etc. So, we offered to pick up their cars and bring them back when the work was completed. We even implemented a text-to-pay system to keep everything totally contact-free. People loved it so much we had to expand our capacity. Now, it’s just part of how we do business, and we expect it to become even more popular as we move forward.”
We also took advantage of the waiting-room shutdown by renovating five of our lobbies. “We want our waiting areas to be an expression of our brand, a part of the Drive Happy experience,” said Pons. “We want you to enjoy a clean and comfortable environment. And, since everyone is online all the time these days, we offer free wifi. Not being able to welcome people to our lobbies this past year, we took the opportunity to refresh them and not just make them a little more pleasant, but make them more an experience of our brand and our story. When you’re here, we want you to feel like you’re part of Chapel Hill Tire, because our customers are the most important part of our business.”
Our lobbies are now open at all nine of our Triangle-area locations. “We’re also restarting our shuttle service and, of course, we will continue to offer free pick up and delivery,” said Pons. “No matter which option you choose, you can schedule your appointment online at chapelhilltire.com or just call us at 919-268-4140. With locations in Chapel Hill, Durham, Raleigh, and Apex, we’re sure to have a store near you.”