Our Values

Chapel Hill Tire – What Makes Us Different

Here at Chapel Hill Tire, our values are centered around treating our employees and customers like family. We want to provide quality service that will keep our customers safe on the road. We also strive to maintain transparency so that everyone who visits our shops knows what to expect. Here are some things you might not know about Chapel Hill Tire.

Vehicle Service Shuttle

Many drivers put off their necessary vehicle services because they cannot go without their cars during their busy schedules. Chapel Hill Tire created a solution so that we can accommodate the lives of all our drivers: free vehicle shuttles.

We open our shuttle services to customers visiting for any vehicle service. The shuttle drivers will take you anywhere within a ten-mile radius of the shop—whether it be work, home, or the nearby mall. Our Chapel Hill Tire specialists will bring you there during your service visit and pick you back up once your vehicle is ready. 

Loaner Cars

For larger services, your car may take a day or two before it is finished. Our mechanics know that you need your car to get around. This is why we have loaner cars available to our customers. This will help you ensure that you can always get to where you need to be while our trusted professionals take care of your car. 

During your extended service, we will give you one of our loaner cars while we work on your vehicle. Our vehicles are hybrids, helping us extend the Chapel Hill Tire commitment to making the automotive industry environmentally friendly. Our loaner cars are just one way we help customers keep their lives moving while providing the vehicle care they need.

Our Service Experts Will Come to You

Worried about driving with a vehicle issue? The specialists at Chapel Hill Tire want you to be safe while on the road, which is why we will come to you for your next service visit. If you don’t feel safe or comfortable driving your vehicle to the shop, give us a call. We will inspect your vehicle at home to see if it is safe to drive. 

Pickup and Delivery Vehicle Service

The experts at Chapel Hill Tire have taken convenience to the next level with our Pickup and Delivery service option. If you don’t have time to visit a mechanic, we will bring your car in for you. With Pickup and Delivery, a shuttle driver will drop one of our mechanics off to pick up your vehicle. We will bring it back to our shop, complete your service or repair, and then drop it off at your work or home. You will get text and email updates along the way. When your car is ready, you can pay by text, letting you skip every step of the traditional mechanic hassle. Simply select “Pickup and Delivery” when making your next appointment with Chapel Hill Tire to access this next-level service offering. 

Extended Service Warranty

Chapel Hill Tire only partners with quality vehicle parts and experienced service experts. We work hard to provide our customers with service they can trust, and we treat each vehicle that visits the shop like our own. In fact, we are so confident in our work that we protect long-term services with a FREE 3-year/36,000 mile warranty. 

While you may have heard of service warranties from mechanics and dealerships before, Chapel Hill Tire takes it one step further by going beyond the standard year/mile warranty limitations. Best of all, we offer this warranty free of charge on major Chapel Hill Tire vehicle services. Contact one of our experts today to learn more.

Text to pay option

Did you know that you can pay by text at Chapel Hill Tire? While pay by text is completely optional, we offer this service to make your check-out process quick and simple. We understand that you have a busy schedule. When you use the pay by text option, we will hand you your keys when your car is done so that you can be in, out, and on your way. 

Transparent Coupons and Promotions

Here at Chapel Hill Tire, we take an extra step to make sure that our customers are getting exceptional prices on their vehicle service visits. In addition to making our prices transparent online, we also offer transparent coupons and promotions. Unlike some other shops, no email signups or gimmicks are required to access and use a Chapel Hill Tire service coupon. Instead, you can access them straight from your phone or computer to get an instant discount on your service visit.

Price Beat Guarantee 

Are you looking for the lowest prices on tires in Raleigh, Chapel Hill, Carrboro, or Durham? Chapel Hill Tire offers the best prices on new tires, backed by our Price Beat Guarantee! If you bring a competitor tire estimate that is lower than our own, we will beat it by 10%. That is how you know that you are getting a great deal when you buy your new tires at Chapel Hill Tire. 

Road Hazard Tire Protection Plan

Not only does Chapel Hill Tire offer the lowest prices on new tires, but we also give our customers an easy way to protect this investment. Our available Road Hazard Tire Protection plan offers full coverage and replacement on your tires for three years. By “full coverage,” we mean a tire damaged for any reason. We will repair or replace it for you, no questions asked. This tire protection plan is almost unheard of in the automotive industry.

In addition to the enhanced protection this plan provides, the Road Hazard Tire Protection Plan also includes free tire services such as flat repair, tire rotation, and balancing. For a one-time fee, you can get care, protection, and peace of mind with your new tire investment. Speak to a Chapel Hill Tire expert during your next tire purchase for full details on this protection plan.

Text Updates

When you partner with Chapel Hill Tire, we won’t leave you waiting around wondering when your car is ready. Instead, our experts will send you real-time updates via text. You can stay up-to-date on the moment your car is finished. This makes it easier to schedule your vehicle service pickup into your busy day. 

In-Depth Diagnostics

Don’t be fooled by “free diagnostic” checks. While they may sound great, these diagnostics are only surface-level. This means that they rarely uncover the root issue of your car problems. Instead, they report your vehicle issue on a general scale. Some problems, however, you can only find by going beneath the hood and taking a close look. This is why free diagnostics can lead you to overpay for a service that you didn’t actually need. For example, if there is a small part broken within your starting system, the free diagnostics check may suggest you should service the whole system rather than replace the broken part. This “free” service may also lead to you experiencing the same vehicle issue over and over again because surface-level diagnostics continue to point you in the wrong direction.

Chapel Hill Tire works smarter, not harder. We offer in-depth diagnostics services to ensure our customers do not pay more than they need to on repairs. This will help you get the service you need the first time. We take the stress and confusion out of repairs so that you can get the reliable care you need

Trust, Transparency, and Technology

Here at Chapel Hill Tire, we work tirelessly to provide trust, transparency, and technology for our customers. Here is a closer look at how these values fuel our work:

  • Trust: We never oversell our vehicle services, and we work to get them right the first time. Our work is backed by our 3-year/36,000-mile warranty, letting you know we are on your side. 
  • Transparency: Unlike other mechanics, we make our transparent prices available online for customers. You can view them right on our service page. This transparency means you’ll never be blindsided by the cost of your maintenance visits.
  • Technology: Here at Chapel Hill Tire, we work hard to keep the latest and greatest technology in our shops to provide our drivers with quick, advanced, and exceptional service.

By prioritizing these elements of customer care, we are able to build a strong, lasting foundation of reliability with our customers. That is why drivers in the Triangle have been trusting Chapel Hill Tire with their vehicles since 1953.

Eight Mechanic Locations in the Triangle

While our name reflects our origins, Chapel Hill Tire has extended to meet the needs of drivers across the Triangle. We now have eight locations throughout Raleigh, Durham, Carrboro, and Chapel Hill. Check out our locations and see which spot works best for you and your schedule:


Each of our locations shows the same enhanced level of customer priority, attention to detail, and quality care. Simply bring your vehicle to the shop closest to you and the experts at Chapel Hill Tire will take care of the rest.

Visit Chapel Hill Tire

If you are ready to get started with Chapel Hill Tire, contact your nearest location or conveniently make your appointment here online. We look forward to welcoming you with top industry service and showing you a new level of car care.